Frequently Asked Questions

Everything you need to know about ordering custom t-shirts from Ivypress Designs. Don't see your question? Contact us and we'll get back to you quickly.

Ordering & Process

How do I place a custom order?

There are two ways to order from us:

1. Ready-to-ship designs — Browse our full catalog and add your size directly to cart. These ship fast.
2. Fully custom designs — Submit a custom order request with your design, logo, or idea and we'll create a proof for your approval before printing.

What is your minimum order quantity?

There is no minimum! You can order a single shirt. We don't require bulk minimums like many traditional print shops. That said, ordering 12+ shirts does unlock bulk pricing discounts.

How long does production take?

Most orders ship within 3–5 business days after artwork is approved. Complex orders with many personalized names/numbers may take a bit longer. Rush options may be available — contact us if you have a tight deadline.

Can I order shirts with different sizes in the same order?

Yes. Mix and match any sizes (Youth XS through Adult 5XL) in a single order at no extra charge.

Do you ship internationally?

We currently ship within the United States. Contact us for international shipping inquiries and we'll do our best to accommodate.

Custom Design & Artwork

What file formats do you accept?

We accept: PNG (preferred, with transparent background), SVG, PDF, and JPG (minimum 300 DPI). Avoid screenshots or low-resolution images from the web — these typically won't print well.

My logo is only available as a low-resolution image. Can you still use it?

Possibly. Our team will review your artwork and let you know if the resolution is sufficient for printing, or if we can recreate it in a higher-quality format.

Can you help design a shirt if I don't have existing artwork?

Yes! Tell us your vision — your team name, colors, and general idea — and we can work with you to create a design. Design fees may apply depending on complexity.

Will I see a proof before my order is printed?

Absolutely. For all custom orders, we send a digital proof showing your design, placement, and size on the shirt before we print a single item. Nothing goes to press without your approval.

What placement options are available?

Common placements include: left chest, full front, full back, sleeve, and back yoke. Let us know your preference when you order, or we'll recommend the best placement for your design.

Printing & Quality

What printing method do you use?

We use Direct-to-Film (DTF) printing — the most advanced and durable printing method for custom apparel. DTF produces vibrant, full-color prints that bond directly to the fabric and resist cracking, peeling, and fading.

How does DTF printing compare to screen printing?

DTF is better in almost every way for small-to-medium runs:

• No minimums — screen printing typically requires 24–100 pieces per design
• No setup fees — screen printing charges per color, per screen
• Full color — DTF handles photos, gradients, and complex designs; screen printing doesn't
• Faster turnaround — no screens to burn or register

Screen printing can be more cost-effective for very large runs (500+) of simple 1–2 color designs. For everything else, DTF wins.

How do I wash and care for my shirt?

To extend the life of your print: wash inside-out in cold water, tumble dry low or hang dry, and avoid ironing directly on the printed area. DTF transfers are rated for 50+ washes with proper care.

What shirt brands do you use?

We primarily print on Gildan and Bella+Canvas, which offer great printability and durability at various price points. Let us know if you have a preference or need a specific brand.

Pricing & Payment

How much does a custom shirt cost?

Pricing depends on shirt style, quantity, and design complexity. Single shirts with a simple logo typically start around $25–$35. Bulk orders receive significant discounts. Request a quote for an exact price on your order.

Do you offer discounts for bulk orders?

Yes! Orders of 12+ shirts receive bulk pricing. The more you order, the more you save per shirt. Contact us for a custom quote on large orders (50+ pieces).

Do you have any current discount codes?

New customers can use WELCOME10 at checkout for 10% off their first order. Sign up for our email list to receive future promotions.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AmEx, Discover), PayPal, Shop Pay, and Apple Pay.

Returns & Guarantees

What is your return policy?

Because custom items are made specifically for you, we cannot accept returns for change of mind. However, if your order arrives with a printing defect or error on our part, we will reprint or refund — no questions asked. Please inspect your order within 7 days of receipt and contact us immediately if there's an issue.

What if the shirt doesn't fit?

We recommend consulting our size chart before ordering. If your item arrives and has a manufacturing defect in sizing, contact us and we'll make it right.

Still Have Questions?

We're here to help. Send us a message and we'll respond within 1 business day (usually much faster).